Privacy policy

Last Updated: August 29, 2025

Bravella is a brand owned by By Ravelo LLC (“By Ravelo,” “we,” “our”), a company registered in the United States, with its principal address at 130 Dockside Circle, Weston, FL, 33327, US.
This Privacy Policy is issued by By Ravelo LLC. When we say “Bravella,” “we,” or “our” in this Policy, we are referring to By Ravelo LLC as the entity responsible for processing your personal information.

This Policy explains how we collect, use, share, and protect your personal information, and the rights and choices you have. By using our Services, you agree to this Policy.

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Personal Information We Collect or Process

“Personal information” means any data that identifies or can reasonably be linked to you. It does not include de-identified or aggregated data.

We may collect or process the following categories (including inferences based on your activity):
    •    Contact details: name, address, billing and shipping address, phone number, email.
    •    Financial and transaction information: card numbers or processor-issued tokens, payment method, purchase details, returns, exchanges, confirmations, and other payment-related data.
    •    Account information: username, password, preferences, configuration.
    •    Usage and device information: IP address, browser type, unique identifiers, network connection, pages viewed, items browsed or added to cart, wish lists, reviews.
    •    Communications: any information you provide when contacting us (e.g., customer service inquiries).

Sources of Personal Information
    •    Directly from you (when you create an account, make a purchase, or contact us).
    •    Automatically through our Services (cookies, pixels, and similar technologies).
    •    From service providers we contract (e.g., payments, shipping, analytics).
    •    From partners or third parties (e.g., advertising platforms, if applicable).

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How We Use Your Personal Information

We use your personal information to:
    •    Provide, personalize, and improve the Services: process payments and orders, manage shipping and returns, maintain your account, send notifications about orders or accounts, enable reviews, recommend products.
    •    Marketing and advertising: send promotional communications (if you opt in) and show you relevant ads within and outside our Services, including personalized ads based on your online activity.
    •    Security and fraud prevention: authenticate your account, detect and act against fraudulent or malicious activities, protect public and platform security.
    •    Customer support communications: respond to your requests and provide support.
    •    Legal compliance: comply with applicable laws, respond to valid authority requests, and handle disputes.

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Advertising, Cookies, and Your Choices

We use cookies and similar technologies to make the site function, remember preferences, improve performance, and (where applicable) deliver relevant advertising (including remarketing on third-party platforms like Google or Meta).
    •    You can manage your email preferences via the unsubscribe link in each promotional message.
    •    You can control cookies through your browser settings (note that some functions may be affected).

Preference signals: We recognize the Global Privacy Control (GPC) signal as a request to opt out of the “sale” or “sharing” of personal information for targeted advertising purposes, where legally required. Except for GPC, we do not currently recognize other DNT signals.

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How We Share Personal Information

We may disclose your information to third parties for legitimate purposes:
    •    Shopify and service providers that perform services on our behalf (IT, payment processing, analytics, cloud storage, customer service, order and shipping management).
    •    Business and marketing partners to provide marketing services and display advertising (including personalized ads, where legally permitted).
    •    Affiliates and within our corporate group, if applicable.
    •    Corporate transactions (merger, acquisition, restructuring, insolvency).
    •    Legal compliance (valid subpoenas or court orders, enforcement of terms and policies, fraud prevention, illegal activity investigation).

We do not sell personal information in the traditional sense. In some U.S. jurisdictions, “sharing” for targeted advertising may be considered a “sale.” You may opt out (see “Your Rights”).

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Relationship with Shopify

Our store is hosted on Shopify, which collects and processes personal information about your use of the store to operate and improve its platform and provide advanced features (such as security and analytics). Shopify may act as a service provider and, in some cases, as an independent controller of your information.

For more details on how Shopify processes your data and your rights with Shopify, please refer to the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

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Children’s Data

Our Services are not directed to minors, and we do not knowingly collect personal information from children under the age defined by applicable law. If you are a parent/guardian and believe a minor has provided us with information, please contact us so we can delete it.

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Security and Retention

While no security measure is perfect, we apply reasonable safeguards to protect your data. Information transmitted online may not be fully secure—please do not use insecure channels for sensitive data.

We retain personal information only as long as necessary to operate your account, provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

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Your Rights and Choices (Americas)

Depending on your location, you may have some or all of these rights:
    •    Access: request a copy of the personal information we hold about you.
    •    Deletion: ask us to delete your personal information (subject to legal exceptions).
    •    Correction: request correction of inaccurate information.
    •    Portability: receive your information in a portable format, where applicable.
    •    Opt-out/limit targeted advertising (“sale/sharing”): opt out of the use or disclosure of your personal information for personalized advertising. We honor the GPC signal where required.
    •    Communications preferences: unsubscribe from promotional emails at any time. We may still send non-promotional communications (e.g., order updates).

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request. You may designate an authorized agent as allowed by law.

We will not discriminate against you for exercising your rights.

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Complaints

If you have concerns about how we handle your information, please contact us first (see “Contact”). Depending on your jurisdiction, you may also have the right to file a complaint with your local data protection authority or Attorney General.

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International Transfers

We may transfer, store, and process your personal information outside your country, for example, in the United States, Canada, or other countries in the Americas where our providers operate. We take reasonable steps to ensure appropriate safeguards in accordance with applicable law.

(Note: We do not currently operate in the European Union. If you access our site from the EU or UK, data will be processed under this Policy and applicable local laws to the extent required.)

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Changes to this Policy

We may update this Policy to reflect operational, legal, or regulatory changes. Updates will be posted with a new “Last Updated” date. Changes take effect upon posting unless otherwise required by law.

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Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

By Ravelo LLC (Bravella)
Email: support@bravellastudio.com
Postal Address: 130 Dockside Circle, Weston, FL, 33327, US