Contact

Contact form

Email: support@bravellastudio.com
Response time: 24-48 business hours

FAQ Frequently Asked Questions

1. Are the bags made of genuine leather?

Yes. Our bags are crafted from authentic Italian leather, carefully selected by artisans with decades of experience. Each piece preserves the natural texture, durability, and character of the material.

2. Where does the leather come from?

All of our leather comes from tanneries in Italy, certified and aligned with high-quality and sustainability standards.

3. How do I care for my Bravella bag?

We recommend:
* Storing it in its dust bag when not in use.
* Avoiding prolonged exposure to sunlight or humidity.
* Cleaning it with a soft cloth and products suitable for genuine leather.
* Keeping it away from abrasive surfaces.

4. What fits inside the bag?

Each product page includes practical details such as:
* Internal capacity
* What items fit inside (phone, wallet, keys, makeup, etc.)

If you need additional guidance, contact us at support@bravellastudio.com.

5. How many units are produced per edition?

We work with limited productions to maintain exclusivity and preserve the artisanal nature of each piece. Availability may vary depending on the model.

6. Do you offer a warranty?

Yes. Bravella offers a warranty for manufacturing defects.
If you notice anything unusual in stitching, hardware, or material, contact us within the first 30 days with photos at:
support@bravellastudio.com

7. What happens if my package arrives stolen, lost, or damaged?

Bravella offers Route Package Protection at checkout.
* For a small cost, your purchase is covered against loss, theft, or damage.
* If you choose not to add Route, any claim must be filed directly with the shipping carrier.

8. Can I cancel my order?

If your order has not yet been shipped, we can help you cancel it. Please contact us as soon as possible at support@bravellastudio.com.

9. What payment methods do you accept?

We accept credit cards, Apple Pay, PayPal, Shop Pay, and other methods displayed at checkout.